FAQ

Q: I cannot locate the download links in my email. What should I do?

A: We recommend the following steps to address this issue:

  1. Check Your Spam Folder: Please begin by checking your email's spam folder for any messages from SHAKVAULT DIGITALS.
  2. Search Your Email: Use the search function in your email client to search for messages from SHAKVAULT DIGITALS.
  3. Email Capacity: Ensure that your email inbox is not at full capacity, as this could prevent new emails, including download links, from arriving.

Q: I mistakenly entered the wrong email during checkout, and now I cannot access my download links. How can I resolve this?

A: To rectify this situation, please contact our customer support team and provide the following information:

  • Your first and last name
  • Order number
  • The correct email address you would like to use for access.

Q: My download links are generating errors. How can I resolve this issue?

A: Please be aware that we periodically update our ebooks to provide you with the most current and relevant information. To resolve this error, follow these steps:

  1. Email Updates: We send out email updates containing the latest download links whenever we update our ebooks.
  2. Search Your Email: Please search your email inbox for messages from SHAKVAULT DIGITALS to ensure that you are using the most up-to-date download links for your purchase.

Should you encounter any further difficulties or require additional assistance, feel free to contact our customer support team.